Questions? We have the answers!
About the EnergyRight Marketplace
Looking for instant savings and post-purchase rebates on energy efficient products? You’re in the right place! The EnergyRight Marketplace is a collaboration between your local power company and TVA EnergyRight® that also enables people in our seven-state region to apply for a post-purchase rebate on smart thermostats and/or reserve a retail coupon for instant savings on a heat pump water heater. The Marketplace is another way we’re helping you make your home more comfortable, reduce energy use and save money with popular home energy upgrades.
What items can I purchase from the TVA EnergyRight Marketplace?
You can buy smart thermostats, air purifiers, air filters, dehumidifiers and advanced power strips directly from the Marketplace. Any available discounts or rebate opportunities will be shown at point of purchase.
What products can I apply for a post-purchase rebate on?
Smart thermostats. Interested in getting an annual rebate for using a smart thermostat? See the Smart Thermostat Rewards section below.
What products can I get a retail coupon for?
Heat pump water heaters. Instant rebate retail coupons are available for heat pump water heaters. For more information, please see details below on our retail coupon offerings.
TVA EnergyRight Smart Thermostat Rewards
What is the Smart Thermostat Rewards Program?
Smart Thermostat Rewards is a voluntary program that rewards participants for using less energy during times of peak energy demand — like a winter cold snap or a summer heat streak. When temperatures soar in the summer or plummet in the winter, demand for electricity increases. Programs like Smart Thermostat Rewards help TVA make sure that electricity is available to the entire region during times of peak energy demand. They also help keep electricity more affordable for everyone by contributing to a lower fuel cost adjustment. See if your local power company is participating or contact them to confirm eligibility; not all local power companies are participating in Smart Thermostat Rewards.
What are the benefits of a smart thermostat?
Smart thermostats are a convenient way to manage your home’s energy use. Whether you’re at home or away from home, adjusting a smart thermostat is quick and easy. You’ll also save an average of 8%-10% on your heating and cooling cost by using one!. You may also enjoy features such as mobile access, usage reports, smart home integration and more.
How do I qualify for a discount on my smart thermostat purchase?
To receive a discount on the purchase of a smart thermostat, your local power company must be participating in the TVA EnergyRight Smart Thermostat Rewards program.
What are the eligibility requirements for Smart Thermostat Rewards?
- If you live in the seven-state Tennessee Valley region and your local power company is participating in the program, all you need to do is enroll your qualifying Wi-Fi smart thermostat.
- Your smart thermostat must be connected to the internet.
- If your primary heat source is electric and you have electric cooling, you’re eligible for the year-round program.
- If your primary heat source is non-electric and you have electric cooling, you're eligible for the summer-only program.
What information will I need to confirm my eligibility?
Your name and address are required to confirm you are an eligible utility customer. We also ask for some basic information about your home's current heating and cooling system and WiFi availability.
I already own a smart thermostat; can I still get a rebate?
Yes, if you own a qualifying thermostat purchased within the last 30 days, and your local power company participates in Smart Thermostat Rewards, you may apply for a $35 retroactive rebate by using our online application.
To receive the past-purchase rebate, you must first enroll in TVA Smart Thermostat Rewards. For program details, visit the Smart Thermostat Rewards program page.
What smart thermostats qualify for participation in the Smart Thermostat Rewards program?
The table below outlines which manufacturers and models are currently eligible for participation in the Smart Thermostat Rewards program.
| Manufacturer | Approved Thermostats |
|---|---|
| Alarm.com | Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat; 2GIG Z-Wave Plus™ Battery Powered Thermostat; Trane Z-Wave Thermostat; Linear Thermostat; Smart Thermostat HD (ADC T40K-HD); ADC T3000, ADC T2000, ecobee Thermostat, Honeywell T6 |
| Amazon | Amazon Smart Thermostat |
| ecobee | ecobee3, ecobee3 Lite, ecobee4, ecobee SmartThermostat with voice control, Smart Thermostat Enhanced, Smart Thermostat Premium, Smart Thermostat Essential |
| Sensi | Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat, Sensi Lite Smart Thermostat, Sensi Touch 2 Smart Thermostat |
| Honeywell Home | Wi-Fi T5+ Smart Thermostat, Wi-Fi T6 Pro Smart Thermostat, Wi-Fi T9 Smart Thermostat, Wi-Fi T10 Smart Thermostat |
| Honeywell TCC | Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, Wi-Fi 9000 Smart Thermostat, Wi-Fi 7-Day Programmable Smart Thermostat, Wi-Fi VisionPro 8000 Smart Thermostat, Wi-Fi Round Smart Thermostat |
| Google Nest | Google Nest Learning Thermostat (4th gen), Google Nest Learning Thermostat (3rd gen), Google Nest Thermostat, and Google Nest Thermostat E |
I’m looking to buy a new smart thermostat. Which thermostat will work with my heating system?
We recommend referencing the manufacturer wiring requirements for any thermostat before placing your order to ensure your existing thermostat wiring can accommodate a smart thermostat. To check compatibility for smart thermostats sold through the EnergyRight marketplace, please reference the links below.
- Google Nest Thermostat wiring requirements
- Google Nest Learning Thermostat wiring requirements
- ecobee Smart Thermostat Premium wiring requirements
- ecobee Smart Thermostat Enhanced wiring requirements
- Sensi wiring requirements
- Honeywell wiring requirements
What should I do if I have trouble installing my smart thermostat?
For installation help, please refer to the instructions included in the package, or watch installation videos from Google Nest, Google Nest Learning and ecobee Premium or Enhanced. You can also contact a member of TVA’s Quality Contractor Network for expert installation support.
Retail Coupon - Heat Pump Water Heaters
How do I obtain my heat pump water heater instant rebate retail coupon?
To get your instant rebate coupon, you’ll need to select a retailer and add the coupon to your cart. After verifying your eligibility, a coupon will be emailed to you and visible in the Marketplace. In-store only coupons must be used at a location on the Participating Retail Store List.
How do I change the retailer I selected?
If you've already received your coupon but have not redeemed it, we can help you reserve a new one at your desired retailer. Please contact us at [email protected] or call 1-855-237-2637.
My coupon has expired. Can I receive a new one?
If you were unable to use your coupon before it expired, you are eligible to receive a new one using the same process. If you encounter any issues, please contact us at [email protected] or call 1-855-237-2637.
What if I can't connect to the website?
If you are unable to reach our website using your browser, you can reload or refresh the page or try opening the page using a different browser on your phone or computer. If you are still unable to access the website, please contact us at [email protected] or call 1-855-237-2637 and we can enter your information for you.
Can I click the "back" button, or will that ruin my chance of receiving my order?
Yes, you can use the back button on your browser to make changes to your heat pump water heater selection prior to completing your checkout. After you receive your coupon, you cannot go back and change any submitted information. We are happy to assist you if you need to change the retailer you selected. Please contact us at [email protected] or call 1-855-237-2637.
I don't own a smart phone. Can I still use a retail coupon?
Yes. You can still receive a coupon by completing the coupon reservation and validation process from any computer or tablet. If you choose to buy a heat pump water heater online, you can use the numbers on your coupon code at checkout to receive your discount. To use the coupon in-store, we recommend printing your coupon bar code from the email you received. You can also call 1-855-237-2673 and we can support you in obtaining your coupon.
What if my coupon's barcode won't scan at the register?
Ask the cashier to try typing the number above the barcode as shown on the image below. If there are questions or concerns, please have the store's customer service staff connect with us at [email protected] or by calling 1-855-237-2637.
What if my coupon’s promo code isn't working online?
Please contact us at [email protected] or call 1-855-237-2637 and we can look up your coupon code information to verify that the code we have on record matches the one you are using. Note: the code may be case sensitive.
I lost my coupon code. Can I receive a new coupon?
Please contact us at [email protected] or call 1-855-237-2637 and we can look up your coupon code information or help you obtain a new one. Note: your previous code cannot have already been used.
How do heat pump water heaters work?
Unlike traditional electric water heaters that generate heat, heat pump water heaters extract heat from the surrounding environment and transfer it into the water inside a tank. This process delivers hot water up to five times more efficiently than a conventional gas, electric resistance or propane water heater.
What are the benefits of a heat pump water heater?
A heat pump water heater consumes up to 70% less energy than a conventional water heater and they typically last longer, too. Plus, they don’t create toxic combustion exhaust gases, such as carbon monoxide. And, because they don’t rely on combustion, they minimize the risk of fire or explosion that can be caused by a fuel-fired water heater or associated gas piping.
Payment, Returns & Exchanges
Do you store my credit card information?
No. All credit card and payment information is processed through Stripe, a secure payment processing software. Credit card information is not stored or visible to our customer service representatives.
Can I return or exchange products purchased through the EnergyRight Marketplace?
If you purchase a product through our site and it arrives damaged, or you receive a different model than what you ordered, you may return it within 30 days of purchase. To initiate your return, please contact us at [email protected] or call 1-855-237-2637.
You may return or exchange an item within 30 days of delivery if:
- It arrives damaged
- The wrong item or model was shipped
- The product is defective (must be reported within 60 days of receipt)
Items cannot be returned or exchanged if:
- You no longer want the item you ordered.
- The color, style, or shape isn't what you expected.
- The item was lost or stolen after being delivered to the address on file, per carrier records.
- A smart thermostat is incompatible with your HVAC system or existing wiring. (IMPORTANT: Check your compatibility before placing your order.)
All returns require a Return Merchandise Authorization (RMA) number which you will receive from our Customer Support team. Once issued, your RMA is valid for 20 days, and your item must arrive at the return facility within that window. Returned items must be unused and in their original, unopened packaging.
*Returns and exchanges are limited to one per customer. We will assist you in correcting the order once we receive your return.
Who pays for return shipping?
If the return is due to an error on our end — a damaged item, the wrong item shipped, or a defective product — we'll cover return shipping and provide a prepaid label. If a return is not the result of an error (see above), then you're responsible for return shipping costs.
When will I get my refund?
Once your returned item is received and inspected, your refund will be issued to your original payment method within 3-5 business days.
How quickly should I check my order after it arrives?
Please inspect your order within 2 business days of delivery to confirm you received the correct items and that everything arrived in good condition. Reporting issues promptly helps us resolve them faster.
Do you ship to PO boxes?
No, we're unable to ship orders to PO boxes.
Do I pay for shipping?
Shipping is free for all products.
Do I pay sales tax?
Regional sales tax will be applied to the MSRP value of selected products at checkout, as applicable.
How long will it take for my products to arrive?
Products typically ship 5-7 days after the order is placed. If you have not received your order within three weeks of purchase, please contact us at [email protected] or call 1-855-237-2637.
Can product prices change at checkout?
Please note that product prices on our website are subject to change without notice due to fluctuations in supply, demand and other market factors. While we strive to maintain accurate and up-to-date pricing information, we cannot guarantee that prices displayed during your visit will remain the same during your purchase. In the event of a price change, the updated price will apply to your order at checkout. We recommend reviewing the final price before completing your purchase.
Personal Information & Communications
Why do I have to enter my personal information, such as my email address and home address?
TVA EnergyRight will send your order confirmation to you via email. We also need to verify your eligibility and ensure that the product(s) requested will be installed in a home served by a participating local power company. We are unable to fulfill orders without all required customer information. Please know that TVA EnergyRight doesn't share or sell customer information to third parties. It is solely used to verify your eligibility as a participating utility customer.
Why am I receiving additional email reminders about my coupon? Is there anything I need to do with these emails?
If you have reserved your coupon but have not yet used it to purchase your heat pump water heater, we will send you periodic reminders. You do not need to respond to these emails.
Additional Energy Savings & Resources
What is a DIY Home Energy Assessment?
A DIY Home Energy Assessment is a free, online assessment that makes it easier than ever to discover how your home uses — and loses — energy.
Are rebates available for home energy upgrades?
Yes, rebates are available from TVA EnergyRight and your local power company on HVAC upgrades, heating and cooling tune-ups, insulation, and more. For more information, check the information on the TVA EnergyRight website.
How can I find a trusted contractor to help with energy upgrades?
You can search the Quality Contractor Network to find TVA-vetted contractors in your area.
Where can I get energy-saving tips and learn more about upgrades that might be right for my home?
Visit EnergyRight.com to learn more!
Contact Us
We're here to help you!
Customer Service: 1-855-237-2637
Customer Support Widget: Click the green Customer Support tab on the right
Email: [email protected] We respond to email messages in the order in which they are received and will respond to your email as quickly as possible.